Tag Archives: marketing

Three subjects I love in my MBA program.

26 Apr

As you all know, I am pursuing my PGDM (part time executive) program at IFMR, Chennai. Love the college and the profs there.

Of the many subjects I learn during this 3 year course, I enjoy 3 in particular. Here is what they are and why:

Organizational Behavior:

One of my favourites. It’s a subject which teaches you how to run the people aspect of any business successfully. It’s about how EQ & iQ can help you work with your team members in complete sync. This course also teaches on traits to be a successful leader, a good team member, or how to recruit the right person for a job, and what kind of HR practises we need to put in place to foster a good culture. OB (as it is usually referred to..) is also about strategies you can put in place to make a company a great place to work .

I learnt the dynamics of group behaviour and , conflicts and negotiations and various other theories on managing teams and on how to become a good manager.

Learning it part-time helps me connect what I learn in class to what is happening in my organization.

Course Materials include case studies and text book : Organizational Behavior by  Robbins, Judge and Sanghi

Economics:

I majored in this subject during my UG . Again, love the subject . There are days when I wish that i had become a pure economist and a researcher than becomea marketing guy. I get to understand the Indian and world economy from Macro and why people but and do what they do from Micro Economics. Through practical examples and theory from Greorgy Mankiew books , I love reading reading up on economics .

Marketing :

The bastard son of Sales.  I am a complete marketing guy. And I love Brand Marketing specialization because I am all about communications and relationships. I have always known that one day I would become  brand marketing and communications guy. I just honed in on digital marketing and e commerce at later stage of my career .

I am not a great fan of advertising but love the idea of building brands through publica relations, BTL, word of mouth and digital .

Review : cottonworld Print Ad, Website and Social Media

22 Apr

Love the new Cottonworld ad which features Ashish Hemrajani, the guy who runs Bookmyshow.com

Why I like th ad?

  • No celebrity.  Real success story. I never really like or believe celebrities are good for brand building unless it for a cause.
  • Check the ad. Look at the tag “comfort zone”. Check out the cop – “Comfort is about being yourself…” The tag line, the copy is in complete sync with a simple ad about the guy wearing a very stylish and yet simple dress.
  • Then you have couple of lines on his success story. You immediately associate the brand with being casual, entrepreneurship, and success and yet are simple and down to earth.
Big Iea : You can be simple and look great and be successful at that .

Simple ad. Great execution.

Big Thought : Makes me want to buy cottonworld dress

My next stop: www.cottonworld.net

Love the website. It is clean white, has great content and again syncs completely with the brand core message (or the latest campaign theme): Casual, celebrating entrepreneurship and success and yet simple and down to earth.

The website features some great success stories of people who follow their heart in did what they wanted to do.

Great ad shots as well!

Kick Ass thought: Someday I would love to be featured in their website

My criticism:

The “club cottonworld” page has very little info on what it is all about. 5% off on any purchase? Conditions apply (as always ) ? Dint really get the idea of it. I wish the website had more info on the loyalty program.

I then moved on to their Facebook fanpage.

As far as I can see, they have a good fanpage running. You have customer testimonials and some good interactivity. But I thought , more can be done to increase the interaction between the brand and the customers.  Maybe they just started the fanpage.

The twitter page is nothing much to write home about.  I see 5 tweets  as I type this post.

Conclusion:

  • Great Print Ad
  • Clean website but wish it had more info on the kind of clother available, price range etc .. ( suggest dell website which has a similar theme on entrepreneurs )
  • Nice fb fanpage
  • But I felt that there is no clear Social Media Strategy in place. It is good to have a fanpage but bad to have it just for the sake of having one without a clear strategy. In the long run things will get blurred. So , they need to have a vision for social media .

If you like the post or the brand, may I request the reader to share it with others? You can share it it twitter , facebook or delicious

Co Creating Value with your customer. How a Saloon can use social media to build its brand reputation

21 Apr

I was waiting for my turn for a haircut at the regular saloon shop when I started talking to the guy in charge also who happened to be the brother of the owner. We were discussing latest mobile phones, laptops, fitness etc,When I asked him – “Is that computer connected to net?” He replied with an affirmative.  I asked him if his saloon had a website or a facebook fanpage or an orkut community group.  No, his saloon did not have any online presence.

So I ask him – “How many branches you have in this city”.

Reply: 12 branches in Chennai. 3 in Coimbatore.

“What kind of customers do you get here? Age group? “, I ask.

Reply:  Customers come in all age groups.Male and female.

I understand from the cost of basic haircut that the shop reaches out to middle and upper class.

I tell him – Guess what? I can help you expand your business. Grow your customer base, improve sales and more importantly build brand loyalty which will generate word of mouth.  And you don’t have to spend tons of money. Are you interested?

Reply: Absolutely…

I became a Social Media Consultant for him.

Here are the points I discussed with branch head. Maybe you can use it too…

Website:

Start with a simple website. Simple content should suffice. Don’t worry about SEO and SEM. You don’t need that here. First, cover the basics:

About the company, who owns the company, History of the company, what are the services you are offering, prices for each of your services, meet the barber

Let us focus on 2 features:  Services offered and Meet the Barber page

Services offered will have different hairstyles with pictures for the customer to identify each hairstyle. Also, why not a video testimonial of a satisfied customer? Host the video testimonials to a youtube page which will have other similar customers giving you 3 min testi of your services.

Meet Ur Barber Page: Will have the name and profile of the barbers you employ with ratings section. Your customers can rate the barber in an open transparent system. Every month the barber who gets the maximum ratings gets incentive. Thus, you also build morale and a healthy competition which in turn will improve productivity.

The website can also have a page dedicated to latest hairstyle in vogue. Your customers can chose the hairstyle, get the name and when they visit you next time, then can mention the name and get it done.

Let your website also have a space for your customers to submit ideas. This is your UGC (user generated content). This is important. UGC has power. Give your customers power and give them platform to share. That is why you need…

Facebook  Fanpage :

Your facebook fanpage should be integrated to your website so that your customers can connect and collaborate with each other online. Here are the things you can do:

–      Post pics of latest bollywood, Hollywood heros and heroines with their latest haircut. Ask questions and generate interactivity with fans.

Eg: Post in your fanpage wall – Check out Brad Pitt’s latest hairstyle ( post the pic). Kool huh? Who wants this hairstyle? The first 10 people, who wanna have this haircut, comment here and get 10% off.

Or,

Eg : kareena latest haircut ( post the pic) . You can get it done at any of our branches. Just drop a mail with your details to fix an appointment.

Or,

Eg : Our new facial for summer is out. It’s a blend of (this and that). The first 10 who post a comment here get 30% off on this new natural facial.

–      Post videos of your customers in youtube and pull it to fanpage

–      Offer tips on grooming

–      Offer sneak peak and special discounts exclusive to online customers

–      Ask your customers to directly post pics or videos of their fav good/bad hair moment

–      Invite your customers/fans to post ideas, seek advice on hairstyles, good hair maintainance tips etc…

All this will go in building a good brand name and generate word of mouth buzz.

Twitter:

Twitter should be next in agenda. Use the content which you have and post it to twitter. Today, loads of Indians have twitter handle, why not connect with them?

Twitter is important because Search Engines now give importance to social media feeds.

Use blogs: Start a corporate blog. Comment on other blogs which has content on grooming, facials, hairstyles etc…

Write to online local/citi portals to feature you.

There are huge load of things you can do with social media.

( if the reader of this post wants to discuss more ideas, get in touch)

The branch Head then had a big question for me:

“Vikas, how to bring fans or bring customers to facebook fanpage?”

Answer:

Simple! From now, every time you give a bill to a customer, ask him for his name and number, mail id, and ask if he has a facebook, twitter or a blog presence .

Then tell him, this – Sir, we have a facebook fanpage and we have plans to have a website, may I invite you there? Is it ok if I send you an email invitation? You can also give us your ideas on what and how the website should be

If the customer agrees, then later send him a mail. This is Permission Marketing. You are not blasting spam; you are asking the customer his permission.

This is social media at its best and the customer will appreciate it.

Crowd sourcing:

The saloon has all sorts of customers who use their services. Why not run a contest inviting web designs? The best web design will become the official web design and the guy/gal who wins get 3 haircuts free with the name featured in the website.

Some of you who read this may argue , why is that I am going to such lengths in discussing social media for a saloon.

You are obviously missing the point.

The point is – Social Media is not confined to big brands. Social Media is sometime best suited and most effective for small business owners who wanna build big brands.

I am always open to crtizism or better ideas.

You can tweet me @spartanvikas

If you like my post, may I request you to share it in twitter, facebook or Delicious?

Dedication :

I would like to dedicate this post to C.K Prahalad, the pioneer behind the idea of Co Creating Value with the customer. He inspires me to give the best I can give to my customers.

Speaking at the Indiblogger.in meet on Social Media

21 Mar

Speaking at the Chennai Indiblogger.in meet at the GRT Convention center on 20th March 2010 . Meet to connect bloggers in Chennai and  to discuss on Traditional Media Vs New Media.

Great discussions and debates

Cisco’s Social Media Journey

11 Mar

loved this presentation from CISCO .. Great stuff.. Great ppt and great info on Social media

Linkedin Hires India’s first Employee

16 Nov

Good News. Linkedin hires country manager for India http://ping.fm/Uh5as

the accidental Brand Manager

21 Mar

This part of my life was never planned . This part of life of becoming the Brand Manager for BODYFUELZ was as serendipitous as it can come. Becoming a Brand Manager was always part of the plan. Just then I became one a bit too early.

So here I am , Brand Manager of BODYFUELZ. What we do , you ask ? We help some of India’s top sports players, endurance athletes , serious bodybuilders and fitness freaks to reach their fitness goals via performance nutrition.

So we have someone like Sushil Kumar using our highly advanced , bio engineered Aminonutriton products to build lean muscle mass, strength and stamina to reach his peak performance for his game.

We have the Indian Hockey Team use our products like FASTCHARGE and PWRSPORTS to  in their game to build endurance and stamina and prevent fatigue while playing.

We have been helping people develop lean , ripped muscles using our product called MUSCLEMAX .

We enable people in the weight loss program in the most safest , effective manner possible.

And those who connect and buy from us directly either through mail (pmt@bodyfuelz.com), call ( 044-42014141/9884592632) or via facebook community , we give free diet/fitness and nutritional guidance.

Our in-house nutritionist will guide them all round the year.

My Role :

As the Brand Manager I connect with users to help them understand concept of next generation sports nutrition both Online and Offline.

Online –  You can find us here in facebook community –  BODYFUELZ Facebook Community

I believe in the future of social media marrying PR and Viral Marketing .  That is also one of the reasons why i exited from an advertising in industry.

Future  connect :

Starting from now my blog will mirror all that we do in the social media sphere . It would include very precise and practical ideas on building a brand using websites, blogs, rss, social networking, widgets and how to connect that with online PR.

Social Media Chennai Chapter :

I also aim to start a social media group based out of Chennai. A bar-camp – unconference style where i would like to invite brand manager, marketing managers, web designers , chief marketing officers, advertising and public relation executives and the likes.

The agenda would be simple . We will meet to connect and share ideas, best practises, discuss case studies, new trends in the social media sphere and how we can help our clients improve  their reach to their customers.

The only criteria would be that you should be passionate and believer of digital/social media marketing.

Drop in a mail – spartanvikas1983@gmail.com,

call me   – 9884592632

or drop in your comments here and spread the good word.

Look forward to some dynamic response from you guys ..