Tag Archives: sales

the accidental Brand Manager

21 Mar

This part of my life was never planned . This part of life of becoming the Brand Manager for BODYFUELZ was as serendipitous as it can come. Becoming a Brand Manager was always part of the plan. Just then I became one a bit too early.

So here I am , Brand Manager of BODYFUELZ. What we do , you ask ? We help some of India’s top sports players, endurance athletes , serious bodybuilders and fitness freaks to reach their fitness goals via performance nutrition.

So we have someone like Sushil Kumar using our highly advanced , bio engineered Aminonutriton products to build lean muscle mass, strength and stamina to reach his peak performance for his game.

We have the Indian Hockey Team use our products like FASTCHARGE and PWRSPORTS to  in their game to build endurance and stamina and prevent fatigue while playing.

We have been helping people develop lean , ripped muscles using our product called MUSCLEMAX .

We enable people in the weight loss program in the most safest , effective manner possible.

And those who connect and buy from us directly either through mail (pmt@bodyfuelz.com), call ( 044-42014141/9884592632) or via facebook community , we give free diet/fitness and nutritional guidance.

Our in-house nutritionist will guide them all round the year.

My Role :

As the Brand Manager I connect with users to help them understand concept of next generation sports nutrition both Online and Offline.

Online –  You can find us here in facebook community –  BODYFUELZ Facebook Community

I believe in the future of social media marrying PR and Viral Marketing .  That is also one of the reasons why i exited from an advertising in industry.

Future  connect :

Starting from now my blog will mirror all that we do in the social media sphere . It would include very precise and practical ideas on building a brand using websites, blogs, rss, social networking, widgets and how to connect that with online PR.

Social Media Chennai Chapter :

I also aim to start a social media group based out of Chennai. A bar-camp – unconference style where i would like to invite brand manager, marketing managers, web designers , chief marketing officers, advertising and public relation executives and the likes.

The agenda would be simple . We will meet to connect and share ideas, best practises, discuss case studies, new trends in the social media sphere and how we can help our clients improve  their reach to their customers.

The only criteria would be that you should be passionate and believer of digital/social media marketing.

Drop in a mail – spartanvikas1983@gmail.com,

call me   – 9884592632

or drop in your comments here and spread the good word.

Look forward to some dynamic response from you guys ..

Business Development and Sales Management – Best Practices for sales pitch

30 Jan

Never underestimate the importance writing down your sales pitch even before you go about making that cold call which will bring in business.

Here are the essentials

First Rule: Watch and Learn:

Making a sales pitch is an art not rocket science. And to learn art you need to learn it from the guru. So, before you make the first sales call watch how your Senior (anda  successfulone at that) sales guy does it. Watch him, understand the pitch he is using and learn from him. I am not asking you to ape him. I want you to learn is modus operandi and tweak the sales pitch the way you see it fit.

Second Rule: Ink it down:

No point in watching the guy do the stuff, nod your head and walk away! That won’t do. You need to watch him do it form. If you have a VP of sales, in your company, and if he is the amicable kinda guy then watch him giving the sales pitch. I have always noticed that the best sales guys are always ready to impart knowledge. If he is the nice-types, then ask him to show you how it is done. And no, dont ape him. Learn from him. Do it 20 times for 20 days if you have it.
And write your own sales pitch. I mean it.. literally.. Write it down, mono ami. Write down your sales pitch word by word, syllable by syllable. I don’t care how long it will take you to do it. If you are smart enough – 1 day. If you are bright then – 2days. If you are the hard working type- 3 days. Anything more, then you are gonner!

LOL… Just Kidding. Take your time but get it done.

So, get the first draft ready, think about the pitch, the product you gonna sell and refine it.
Dont worry the pitch will get further refined as you go down the lane of selling.

Third Rule: Get the decision maker on the phone:

No use in dilly- dalling with the guys who cant make decisions. At best he can help you connect with the top guy. But when you make the call ask ” Can you please connect me to the head of Marketing” or ” Head of Business development” or do what i did when i made my 10th sales call,       ” Can you connect me to the Chairman of your company , please” .. Of course you wont be connected to him, but if you aim high you are bound to hit couple of inches down that, right? So someone will connect you to top dog in the company. Make sure he is the decision maker.
And go ahead and make your pitch, Sir!

Fourth Rule: Get Rejected:
That’s right! If you get the sale done in your first call then where is the fun, dude? You need to get rejected like zillion times to become the great sales guy you wanna be! So go ahead and fail and fail royally! But make sure you learn your lessons from it. If you dont know where you are going wrong, then ask your sales head to sit with you when you are making the call. That ought to do the trick. He will point out the mistakes to you. Now, he may not be the best judge but at least you will get a start, right?

And throw out your blasted ego and pride here… will ya?

Fifth Rule: follow… follow.. Follow-up:
This is really important. If you are gonna be the sales guy in your company, dont ever forget the cardinal rule.

After you make you sales pitch send in a follow up mail saying – “It was great talking you. I will connect with you (at time at Date) as agreed. Meanwhile, you can reach me at the following contact coordinates”. And then go ahead and give your contact details.
And if the sales call was a successful one then follow up it with a mail on the details of the product/service you are offering in the form of pdf format. send in your details in your pdf format only!
And hey, remember the rule, follow up.. Keep doing the follow up thingy. If he doesnt reply then mail him after couple of days (you will instinctively know when). If he still doesn reply, then call him . Remind him. Be nice. Be polite. Sound enthu (not over enthu).

Big Idea: Crying child gets the milk

Seventh Rule: Maintain a pipeline report:

Always maintain a proper pipeline . It should have the following fields:
Company name, Web address, Phone number, Mail id , point of contact name, and the decision maker, status of the sale, expected closure time.

I am not really a sucker for CRM. I rather put it in my excel sheet and share it with my team. And no, am not advocating that CRM is bad. But this is my personal choice. You take the call on this. Most companies insist on using CRM solutions. But my advice to those companies is that they need to get their sales people get familirize on how to use a CRM.

Most sales guys use Ms Excel anyway!

Eighth Rule: Keep in touch:
Your job is not over once you are done with the sale. You need to keep in touch with your client. Build relationships of trust. Do not disappear from your client’s radar.At least once a month shoot him a mail asking him what he thinks of your product find out profile of the  end users of the product are etc. If you give a analysis to your product manager it help me improvise on the product/services your company is offering.

Dont give him a chance to come to you when there is an issue. At the same time let him know where he can reach you and that he can reach you any time he wants.
This ensures that you have already a solid groundwork done before you go ask him for a sale again.

Ninth Rule: Build Trust:
This is paramount. People dont do business with products or company brand name. They do business with people. People who they can trust. So make the right moves for him to trust you.

Be fantastically good at giving him world class service even if you are not a world class company. You don’t have to be HP or WPP to give world class serice. Gain his trust with good service. Simple things will do – prompt reply to his mail, regular follow ups etc… Find your own ways to keep him happy.
These days almost everyone is Linkedin, facebook or Orkut.
Go ahead and connect with him there. It is ok to get a bit personal. Social Networking is ok these days !

The Tenth Rule: Love your customer’s, customer.

I dint say “love your customer”  … Read it again! I said – Customer’s customer. Your client’s end user.
The book by Ram Charan ” what the customer wants you to know” was not exactly the best sales book ever written but i did like what he said – Understand your customer’s end user. If your product can make that “customer” happy then rest assured your client will call you to give you the sale.

So what is it that you’re waiting for? Go ahead and do your research!

Here is an article from the business week which caught my attention and upon which i put up this post –

Sales Stuck?  Try Sticking to script

Other blog posts for you to read :

Successful Sales Starts with Listening

Tips To Being A Great Sales Person
Look forward to your comments on this…

Save money using Webinar for lead generation and sales

7 Jan

When I was working for mobile-worx, a mobile advertising company , we had to connect with lots of prospective clients and customers. Our office is based out of Chennai and we had our clients coming in from other cities of India and Abroad. As a start up company we dint have enough resources to travel all the way to these cities to talk to our clients , talk about our product and give a demo.  To cut costs in traveling we instead chose to use online meeting tools .

Here is what we used to do :

First we identified our client – either an advertiser or content developer.

We then made our first cold call , connected with the head of sales or marketing and gave a brief intro about our product.

I then followed it up with a mail , a document ( let me remind you guys that when you send a document about your product to prospective clients always use pdf) about our product and a tentative time to fix the next call meeting.

Once we fixed the call meeting we informed our client that while we wont be able to come to their city personally we can give a demo of our product online itself. It was simple. We log-in to our account, generate a url and pass on the url to our client with his log-in details. Once the client log’s into his account he can easily watch the demo sitting in his office through his computer screen while we used to run through our product online. There was no cost involved for us except for the broadband connection and a monthly/yearly amount we used to pay for the services.

While giving demo , we used Skype to talk to him, simultaneously explaining every step involved in using our product.

It would be like remote accessing the images from my computer screen in yours.

web1

I personally thought it was a fantastic way to communicate with clients. It helped us reducing lots of time and tons of money which would have otherwise been spent on traveling, hotel stay, commuting, food and other miscellaneous expenses which would be obviously paid by the company. It also gave us more time to focus on improving our product and connect with more clients and customers.

This is not to say that one should not to go out to meet clients personally. Meeting clients in their office is still the best way to connect and build relationships in business. Meeting them in person creates personal rapport with them which an online meeting can never compensate. But there are times when one can use Online meetings tools such as these and still make a great impact with clients and customers.

All i am trying to do here is to show you how you can use Web technology to connect with clients and use it for lead generation. A  tool like this is extremely useful for start up companies and SME ‘s . For an SME owner , he may have his client in Netherlands or Alaska . It is not possible for him to go all the way there to meet a “prospective” client and seal a deal. There is  no guarantee that the deal will come through in the first place. For him Web conference technology will come in very handy.

Go To Meeting , product of Nasdaq listed Citrix Systems Inc is a great online Web confercing tool. You can conduct online meetings using  Goto Meeting and Webinars using GoTo Webinar. You must visit their website to know more about their products and what they can do for you and your sales team.

They have now released a White paper on how companies can use Webinars to

  • Generate Leads
  • Increase Awareness
  • Build Loyalty , and more.

You can gain access to their White Paper here : 9 Management Practices for Exceptional Webinars

I think this is a great way to use a social media tool t to promote a brand and service – White papers, podcasts, webinar’s etc ..

Also read about Web Conferencing in Wikipedia to know more.